Last Updated: 30 June 2026

1. Introduction

This Privacy Policy explains how RAMZI & CO. PTY. LTD. trading as RAMZI & CO. JEWELRY® ("RAMZI & CO. JEWELRY®", "we", "us", "our") collects, uses, stores and discloses your personal information.

RAMZI & CO. PTY. LTD.
ABN: 53 602 158 421
Registered Address: 84 Hotham Street, Preston VIC 3072, Australia

This Privacy Policy applies to our website:

ramziandco.com.au

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect the following types of personal information:

Identity and Contact Information

• Name
• Address (billing and shipping)
• Email address
• Phone number

Account Information

• Account login details (if applicable)
• Preferences and saved information

Transaction Information

• Order details
• Purchase history
• Payment confirmation (processed securely via third parties)
• Returns, refunds and warranty requests

Website Usage Information

• IP address
• Browser type and version
• Device information
• Pages visited and browsing activity
• Referral source

Communication Information

• Emails and enquiries
• Customer support messages
• Reviews and feedback

3. How We Collect Your Information

We collect personal information when you:

• Place an order
• Create an account
• Contact us directly
• Subscribe to marketing communications
• Submit reviews or feedback
• Browse or interact with our website
• Interact with our advertisements or social media

We also collect information automatically using cookies and similar technologies.

We may also receive information from third-party service providers such as Shopify, payment processors, delivery partners and analytics providers.

4. How We Use Your Information

We use personal information to:

• Process and fulfil orders
• Deliver products
• Manage customer accounts
• Provide customer support
• Process payments, refunds and returns
• Manage warranties and repairs
• Improve our website and services
• Personalise your shopping experience
• Prevent fraud and misuse
• Comply with legal obligations
• Send marketing communications (where permitted)

5. Marketing Communications

With your consent, we may send you marketing communications including:

• New product releases
• Special offers and promotions
• Brand updates
• Jewellery care and education content

You may opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your account preferences

Even if you opt out of marketing, we may still send essential service communications such as order updates and warranty information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and improve our website
• Remember your preferences
• Analyse website performance
• Understand customer behaviour
• Support marketing and advertising

You can disable cookies in your browser settings, however some website features may not function properly.

7. Shopify and Third-Party Services

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your personal information may be stored and processed through Shopify’s systems and databases.

We also use trusted third-party providers for:

• Payment processing
• Shipping and fulfilment
• Analytics
• Marketing and advertising
• Customer support tools

These providers only collect and use information as required to perform their services.

8. Disclosure of Personal Information

We may disclose personal information to:

• Shopify
• Payment processors (e.g. card payment providers, PayPal, Stripe)
• Shipping and logistics companies
• IT and cloud service providers
• Marketing and analytics providers
• Professional advisers (legal, accounting, insurance)
• Government or regulatory bodies where required by law

We do not sell your personal information.

9. Overseas Disclosure

While RAMZI & CO. JEWELRY® primarily operates within Australia, some third-party service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy standards.

10. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

These include:

• Secure server hosting
• SSL encryption
• Access controls
• Secure payment gateways
• Monitoring and fraud prevention tools

However, no method of electronic transmission or storage is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil your order
• Provide customer service
• Comply with legal and tax obligations
• Manage warranties and returns
• Resolve disputes

When information is no longer required, we securely delete or de-identify it.

12. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.

We may require identity verification before processing requests.

13. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

15. Complaints

If you have concerns about how we handle your personal information, please contact us and we will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

17. Contact Us

RAMZI & CO. JEWELRY®

84 Hotham Street
Preston VIC 3072
Australia

Email: policies@ramziandco.com.au