We are pleased to offer Free Express Shipping with Insurance on all orders Australia-wide.

As each engagement ring and wedding band is individually crafted to order, our standard production timeframe is typically 6 to 8 weeks, although delivery times may vary depending on the design and specifications of your piece.

Once your order is complete, it will be dispatched via Australia Post Express and is expected to arrive on or before the estimated delivery date provided in your order confirmation. In some cases, orders may be completed and delivered earlier than anticipated.

You will receive an email notification with tracking details as soon as your order has been shipped. Please allow 1 to 3 business days for Express delivery within Australia.

If you require delivery by a specific date or have special shipping requirements, please email our team at customercare@ramziandco.com.au or call 1300 859 584 and we will do our best to accommodate your request.

Tracking Your Order

Once your parcel has been dispatched, you will receive tracking information via email. You can monitor your shipment using the tracking link provided or directly through the Australia Post website.

Important Delivery Information

While we are committed to delivering your order as quickly as possible, delays caused by weather events, carrier disruptions, incorrect delivery information, or other circumstances outside our control may occasionally occur.

To help meet delivery timeframes, we may use an alternative insured shipping method where appropriate.

In the unlikely event that your parcel is lost or damaged during transit, please notify us within 5 business days of receiving your tracking information so we can assist you promptly.

Shipping Policy

For your protection and peace of mind, we always:

• Ship all parcels using insured express delivery services.
• Deliver only to physical residential or business addresses.
• Require a signature upon delivery for all orders.
• Fully insure every shipment while in transit.

If nobody is available to accept and sign for the parcel, the carrier's standard missed delivery procedures will apply.

For security and insurance purposes, parcels cannot be redirected or rerouted once they have been dispatched.

If you have any questions regarding shipping or delivery, please email us at customercare@ramziandco.com.au or call 1300 859 584